BPOs face a wide range of client needs in terms of contract scope and service levels, which demands high workforce agility and more flexible tooling than ever before. However, today’s software products weren’t designed to enable such variety. By bringing on the ability to rapidly customize and connect web tools, BPOs can reduce costs, increase SLAs, and expand their service offering.
PixieBrix for Business Process Outsourcing (BPO)
Opportunities for Process Automation
There are many good candidates for process automation in BPO. Below are some common use cases, but the full list goes far beyond these examples