Decisions are tough. Learn how decision trees can make your life easier, and some handy tools to start using them right away.
Explore the potential of AI in streamlining and personalizing the employee onboarding process. PixieBrix leverages ChatGPT to streamline onboarding and enhance employee experience.
Call center leaders are always looking for ways to improve efficiency while reducing turnover. Here's how AI is turning out to be the solution for both problems.
How AI improves knowledge base retrieval and management. Improved customer support via faster answers, relevant content, and happier agents.
Explore the importance of building a knowledge base for customer success and how it can empower your team while delighting customers.
Customer support processes often need to be high-speed, high-efficiency, but also high-compliance. How do you hit all three requirements? With automations built in PixieBrix. Here’s why.
Zendesk is a popular customer service software used by businesses around the world. It offers a range of features to help companies manage their customer support workflows, including ticket management, live chat, and self-service portals. However, as customer support demands continue to increase and customers expect primo service, many businesses
This post discusses using PixieBrix to unify the customer service journey for better customer experiences. According to Salesforce’s State of Service report, 51% of agents search between multiple screens to find the information needed to do their job. This increases average handle time (AHT), and lowers customer satisfaction. To
This post discusses using PixieBrix to capture, annotate, and share customer interaction data throughout your organization. Amazon and customer obsession Companies that excel at amplifying their customer’s voice within their organizations provide better customer service and build better products. Consider Amazon, whose first leadership principle is “Customer Obsession.” To
In 1973 Larry Tesler invented the concepts of "cut," "copy" and "paste" at Xerox’s Palo Alto Research Center (PARC). As digital record keeping gained enterprise adoption, Ctrl+C and Ctrl+V soared in popularity, especially among data entry and processing professionals. Today, they’re the most common keyboard shortcuts.