Customer Care Operations

Industry-first
digital floorwalker

For customer care operations teams, real-time visibility and control over every agent action in the browser.

Trusted by

The exposure hiding in operations scorecards

Revenue leakage

Every off-policy refund, discount, and credit is invisible until it reaches finance. By then the margin is already gone.

Audit exposure

Screen recordings and system logs capture what happened around an agent's action. Neither captures the action itself.

Data loss

Sensitive data moves fastest at the last mile, copied and typed into places no system is watching.

PixieBrix sees every agent action, and steps in before problems become real.

PixieBrix deploys as a light-weight browser extension, and can see every agent action in the browser. In minutes, operations teams can set granular policy controls that monitor, warn, and block agent actions.

Browser level insight

Work happens in the browser. PixieBrix sees every field, click, and paste across all your apps with no additional integrations

Granular policy engine

Implement custom guardrails to monitor, warn, and block risky or suspicious activity in the flow of work

Minutes not months

Deploy in minutes—rapidly configure with low-code and AI-coding, no sandbox or test environments required

Revenue protection

Refund & discount integrity

Block out-of-policy refunds and discounts at the point of entry.

Shipping fraud

Match orders against a central address deny list and block flagged addresses in any system.

Loyalty point fraud

Catch suspicious point grants, transfers, and redemptions before balances move.

Payment card masking

Mask card numbers on screen so agents only see the digits they need.

Employee monitoring

Activity tracking

See productivity, focused time, top sites, and AI usage across every web app.

Screen monitoring

Capture on-screen context around risky actions for review and evidence.

Anomaly detection

Baseline normal behavior and flag outliers, like a rep accessing 10x the usual records.

Knowledge usage analytics

Know which tools, knowledge, and AI apps agents actually use — including shadow AI.

Governance & compliance

Web access control

Allow, warn, or block sites and unsanctioned tools by policy, per team or agent tier.

Dynamic access control

Grant access to sensitive systems only during an active customer call or chat.

Transaction match

Tie every lookup and edit to a legitimate business reason — an open case or live interaction.

Audit log

A tamper-evident record of every action, ready for audits and investigations.

Data loss protection

Clipboard DLP

Block copying of emails, phone numbers, SSNs, and card data — anywhere on the web.

File Upload DLP

Detect PII in files and block the upload before anything reaches ChatGPT or other AI tools.

Screenshot Detection

Detect and log screen captures of sensitive customer data.

PII redaction

Strip phone numbers and emails from messages before they leave your system.

Trusted industry leading contact centers

Manish Pandya

SVP, Digital

"TaskUs, as both an early adopter and design partner, collaborates with PixieBrix on assisted automation to enhance the experience for our teammates and streamline user workflows. This partnership is pivotal in realizing our competitive vision."

Read the case study

10K+

agents onboarded

100%

compliance

Abhi Jain

Chief Growth Officer

"PixieBrix is an integral part of our Agent Experience solution to drive industry-leading customer experience."

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1K+

agents onboarded

40%

faster agent onboarding

25%

increase in NPS

100

second reduction in AHT

Karoon Monfared

CEO

"PixieBrix transformed our cost structure to an industry low. The productivity gains have materially impacted our bottom line."

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80%

faster processing

0

clerical errors

Thatcher Foster

VP, Client Solutions

"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

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100+

agents onboarded

Braden Pan

CEO

"I haven’t come across another solution like PixieBrix. The setup is lightning fast and it gets the job done."

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40%

higher agent productivity

0

clerical errors

More proactive and faster to deploy

Workforce Engagement Management

Insider Risk

PixieBrix

Catches fraud inside authorized, legitimate-looking sessions

✕

Partial

✓

Real-time intervention at the point of action

✕

Partial

✓

Customizable logic for transaction-match and VIP-access

✕

Partial

✓

Agentless — no OS install required

✓

✕

✓

No IT bottlenecks

✕

✕

✓

Covers the long tail of web line-of-business apps

✕

✓

✓

Works on BYOD, contractor, and multi-client BPO floors

Partial

✕

✓

Privacy-preserving — on-device hashing and redaction, no full session recording

Partial

✕

✓

Built for Enterprise Security and Scalability

It's a top priority at PixieBrix to keep your data safe and compliant with your organization's policies.

Ready for AI productivity at scale?

We’ve helped enterprise clients 10x productivity. We can do it for you, too.

Download the AI Buyers Guide

A practical, KPI-driven roadmap to evaluate agent assist, chatbots, copilots, and knowledge systems - plus pricing scenarios, benchmarks, and a 5-step adoption framework.

Download the Buyers Guide

This wild Chrome extension lets you bend websites to your will.

A crafty tool that lets you tailor any website for your team.

The first low-code platform that allows users to modify the interface of any website.

PixieBrix helps companies achieve more with fewer developers and avoid the need for multiple expensive tools.

What our users are saying about us.

"PixieBrix completely transformed the way I work! The intuitive interface and powerful integrations make tasks effortless and enjoyable."

IT Consulting | 5K Employees

"With PixieBrix, its like sprinkling magic on anything."

Software Development | 2K Employees

"PixieBrix has been a game changer, and it works faster than my other AI clients."

IT Consulting | 1K Employees

"PixieBrix has truly transformed the way I interact with the web."

Outsourcing | 50K Employees

"There's just so much you can do to customize any web application to your needs and automate various workflows to drive more efficiency in your day."

Software Development | 2K Employees

"PixieBrix has transformed how I interact with web apps. Its easy customization, powerful features, and intuitive interface are outstanding."

Outsourcing | 490K Employees

"We cut down hours of work each week with PixieBrix. It is so simple and intuitive, and has so many practical applications."

Financial Services | 200 Employees

"One of the best browser extension with building & DOM manipulation capabilities."

Pharmaceutical Manufacturing | 70K Employees

"PixieBrix takes automation to the next level by supporting any RPA tool, so regardless of which platform you specialize in, you can use it effectively."

HR Services | 10K Employees

"PixieBrix has truly revolutionized my work routine by reducing time spent switching between apps and workflows."

Financial Services | 8K Employees

"PixieBrix is a revolutionary tool that seamlessly integrates human and AI interaction, taking web-based applications to new heights."

IT Services | 220K Employees

"Great tool for quickly deploying automation on web applications."

Outsourcing | 170K Employees

2026 PixieBrix, Inc.