Knowledge Base Assist
AI Copilot for Customer Success knowledge base (KB) retrieval and recommendation
by @pixies
How to Use
Quickly access everything you need to answer your customer's questions with this sidebar!
PreReqs
Create a Google Sheet that contains your knowledge base. It should be formatted like this. \
You can copy this template spreadsheet.
Activate the Mod
- Activate this mod by clicking this link or by clicking the purple Activate button in the top corner above the gif ^^. (If you're new to PixieBrix, you'll be guided through creating an account and installing the Chrome Extension.)
- Select the Google Account and the Google Sheet with the hosted resources.
Try it Out
- Select a question like the one below, then choose "KB Assist" in the menu that appears.
How do I ship to a PO Box?
- View results in the sidebar that appears.
- Want to customize with your company's data? Schedule a call with one of our onboarding specialists.
Need help? Head over to the Slack community or shoot an email to our support team.