Knowledge Base Assist

AI Copilot for Customer Success knowledge base (KB) retrieval and recommendation

by @pixies

Activate

How to Use

Quickly access everything you need to answer your customer's questions with this sidebar!

PreReqs

Create a Google Sheet that contains your knowledge base. It should be formatted like this. \
Google Sheet with a a column for type, title, and content
You can copy this template spreadsheet.

Activate the Mod

  1. Activate this mod by clicking this link or by clicking the purple Activate button in the top corner above the gif ^^. (If you're new to PixieBrix, you'll be guided through creating an account and installing the Chrome Extension.)
  2. Select the Google Account and the Google Sheet with the hosted resources.

Try it Out

  1. Select a question like the one below, then choose "KB Assist" in the menu that appears.
    How do I ship to a PO Box?
  2. View results in the sidebar that appears.
  3. Want to customize with your company's data? Schedule a call with one of our onboarding specialists.

Need help? Head over to the Slack community or shoot an email to our support team.


Related Tags