Bugs, product variants, and integration issues require deep technical knowledge across multiple systems and domains.
Scattered Information
Critical data lives in CRM, issue trackers, observability systems, and production environments - impossible to search efficiently.
Costly, Unnecessary Escalations
Manual handoffs between support, engineering, product, and domain specialists create bottlenecks and frustrated customers.
Agentic Technical Support is the Solution
Avoid Costly Escalations
Bugs, product variants, and integration issues require deep technical knowledge across multiple systems and domains.
Empower frontline support staff to solve more cases on their own without help from engineering, product management, or other technical specialists
Reduce case resolution time and increase CSAT
Scale support without adding headcount
Less Time Searching
Critical data lives in CRM, issue trackers, observability systems, and production environments - impossible to search efficiently.
Make it effortless to search for information across disparate systems including your CRM, issue tracker, observability system, production environment, and more
Find answers in both internal and external sources by connecting directly via API or other advanced techniques including computer use, Google’s advanced search operators, and RPA
Free up time for more complex problem solving
Find the Right Information
Related tickets, open bugs, error telemetry, and documentation surfaced automatically.
Find complete, accurate, and up to date answers from related tickets, open bugs, error telemetry, documentation, and more
Eliminate knowledge gaps and information silos
Improve support quality turning customers into advocates
Automated Ticket Creation
Generate bug reports and feature requests automatically with proper context and technical details.
Generate bug reports and feature requests automatically with proper context and technical details
Ensure completeness and accuracy with proper documentation and formatting
Make it effortless to communicate following best practices
Streamlined Communication
Draft responses from help articles and generate documentation from resolved tickets.
Draft responses from help articles and generate documentation from resolved tickets
Ensure communication is professional, succinct, and on brand
Eliminate repetitive typing and grammatical errors
Why You Should Choose PixieBrix
Works across your existing support stack
Integrates with your CRM, issue tracker, observability system, production environment, and more.
Embeds everywhere
Deploy as a web app or browser extension that embeds inside your existing applications and workflows.
Customizable actions
Access our library of over 100 tools, automations, and integrations, or define your own custom content.
Use any LLM under the hood
PixieBrix can integrate with any large language model (LLM) under the hood, including the most popular models like OpenAI, Anthropic, Claude, etc.
Define goals at a team level or individually
Goals can be defined for the whole organization, at a team level, or individually.
We don't process your data
Send data locally from the web browser directly to the LLM you choose, without passing any data to PixieBrix’s servers.
