Helpful Responses To Angry Customers Stored In Airtable

Email, phone, and live chat templates for responding to angry customers

by @pixies


How to Use

Use the Quick Bar to pull up a list of message templates you define and categorize in an Airtable. You can add, modify, and delete templates in the Airtable, which is dynamically reflected in the PixieBrix sidebar.


Airtable Base: You will need an Airtable with some templates to start. You must follow the format below, with the word "Type" in column A and the actual "Text" in column B.

Here's an Example Airtable with the correct format

Airtable base

Quick Bar: You must set up the Quick Bar if you have not done so. To do this, follow the Quick Bar setup documentation.

Airtable Integration in PixieBrix: Follow our docs to set up an Airtable integration in PixieBrix.

Activate the Mod

  1. Activate this mod. If you're not logged into PixieBrix or have not previously created a PixieBrix account, you'll be prompted to do so before continuing the activation flow for this mod.

  2. Once you are logged in, use the PixieBrix Extension Console to configure the Airtable integration by selecting the Airtable Base you created in Requirements and adding the correct tab name

    PixieBrix mod configuring the airtable integration

  3. Finish activating this mod by clicking "Activate" in the Extension Console.

    purple button with text that says activate

Try it Out

  1. On any webpage, activate the Quick Bar using the keyboard shortcut you configured in the Quick Bar setup documentation. Choose "Angry Customer Templates"

    Quick Bar with command actions

  2. Voila 🎉 PixieBrix returns your Templates in the sidebar. Click a template to copy it to your clipboard.

    sidebar panel showing templates of text

Endless Possibilities

This is just the beginning! Once you activate your mod, the possibilities are endless. With PixieBrix, you can customize any mod to meet your needs or even build something entirely new. If you run into any trouble, need friendly support, or want to share your creations with the world, join our PixieBrix Slack Community.

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