Summarize Zendesk Case Status

Quickbar to summarize public case history in Zendesk

by @pixies


How to Use

Use ChatGPT to summarize all of the emails in a Zendesk case.


Activate the Mod

  1. Activate this mod. If you aren't logged into PixieBrix or need to create an account, you'll be prompted to do so before continuing the activation flow for this mod.

  2. Our Built-in Open-AI configuration is set by default, so there's nothing to configure.
    PixieBrix mod configuration
    (Feel free to configure and add your own if you'd prefer, though.)

  3. Click the purple Activate button.

Try it Out

  1. Go to a ticket to a Zendesk ticket, and use the keyboard shortcut you configured at launch to open the Quick Bar. Choose "Summarize Case Status."

  2. The PixieBrix sidebar will expand with a summary of each message generated using ChatGPT

Endless Possibilities

This is just the beginning! Once you activate your mod, the possibilities are endless. With PixieBrix, you can customize any mod to meet your needs or even build something entirely new. If you run into any trouble, need some friendly support, or want to share your creations with the world, join our PixieBrix Slack Community.

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