Aisera offers AI-powered suggestions. PixieBrix helps your team act in real time.

Whether you're handling internal requests, triaging tickets, or building automations, PixieBrix lets you create AI-powered workflows that work within the tools your team already uses.

20%

Increase in CSAT

40%

Decrease in MTTR

15%

Decrease in escalation

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PixieBrix has helped solve one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management.
Thatcher Foster
VP, Client Solutions

How does PixieBrix compare to Aisera?

Aisera offers AI-powered suggestions, but PixieBrix helps your team act in real time. Whether you're handling internal requests, triaging tickets, or building automations, PixieBrix lets you create AI-powered workflows that work within the tools your team already uses.

AI Output
Suggests answers
Suggests answers & triggers actions
Deployment
External UI / bot interface
Embedded in any web app via browser
Context Awareness
Limited
Full page-level and DOM context awareness
Custom UI
Predefined flows
Fully customizable with no-code and APIs
Ideal For
ITSM and helpdesk agents
Support, IT, operations, & internal tooling teams
Connects to Your Support Stack
Seamlessly integrates with your CRM, issue tracker, observability system, production environment, and more - so you can automate workflows without replacing your current support infrastructure.
Embed in Any Workflow
Run PixieBrix as a browser extension or standalone web app that embeds directly into your existing applications and workflows - no code changes required.
Custom Actions & Automations
Tap into a growing library of 100+ prebuilt automations, UI components, and data connectors - or build your own logic to match exact team needs.
Bring Your Own LLM
Use any large language model (LLM) behind the scenes - including OpenAI, Claude, Anthropic, Gemini, or your own private model - while maintaining full control over data flow.
Team & Individual Goals
Define AI guidance at every level - from company-wide initiatives to team or individual contributor goals - for a personalized and accountable AI experience.
Private by Design
Your data never touches PixieBrix servers. All data stays local in the browser and is sent only to the LLM endpoint you configure, ensuring maximum privacy and compliance.

Questions you might ask...

Can your team take action from any page - not just respond to a chatbot?
The Problem with Chat-First Automation
Aisera lives in a support portal or chat interface. Once it answers a question, your team still needs to switch tools to take action.
PixieBrix: In-Context Workflow Execution
PixieBrix lets users trigger automations and update systems directly from the browser. You can auto-fill forms, route tickets, or notify teams without switching tabs or relying on chat bots.
Does your AI tool adapt to what’s on the screen right now?
Generic Inputs, Generic Results
Aisera responds based on historical data or ticket text. It doesn’t understand what app or record your agent is looking at.
PixieBrix: Context-Aware Logic
PixieBrix sees what the user sees and adapts workflows accordingly. It reads the DOM, clipboard, and user roles to tailor outcomes to real-time context.
Can you build custom workflows without developer support?
The Challenge with Closed Systems
Customizing Aisera often requires scripts, backend config, or integration setup. This limits agility for non-technical teams.
PixieBrix: Automation for Everyone
With PixieBrix, ops and CX teams can build their own workflows using a visual builder. No code required.
Can you guide users across fragmented tools?
Disjointed Automation
Aisera operates within its own UI. It doesn’t guide users step-by-step inside your tools.
PixieBrix: UI Overlay and Process Guidance
With PixieBrix, you can overlay tooltips, modals, or forms across apps to guide users through complex tasks, validate inputs, and enforce process logic.
Will your automation scale as your workflows grow?
The Hidden Cost of Inflexibility
As workflows get more complex, AI systems like Aisera can become harder to manage or extend.
PixieBrix: Built for Scale and Flexibility
PixieBrix supports modular bricks, reusable workflows, and secure extensibility so your automation can grow with your team.

Support Complexity is Overwhelming Your Team

Browser-Based Workflow Automation
Automate repetitive tasks inside the apps you already use - no context switching required.
PixieBrix goes beyond search by letting you trigger custom workflows directly within tools like Salesforce, HubSpot, and internal systems.
Custom Sidebar Integration & Data Enrichment
See everything in one view - surface insights from multiple systems alongside any webpage.
With PixieBrix’s sidebar, your team gets real-time context from CRMs, support platforms, and knowledge bases - all without leaving the browser.
No-Code Workflow Builder with AI Integration
Build intelligent workflows without code - automate actions, trigger AI, and connect your stack. PixieBrix gives you full control to design and deploy powerful business logic that streamlines processes and puts AI to work, your way.

Ready for AI productivity at scale?

We’ve helped enterprise clients 10x productivity. We can do it for you, too.
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