An agent with valid credentials, doing an authorized action, can still be committing fraud — and nothing in your access logs will show it
Matches every sensitive action to a legitimate business reason: an open case, an active call, a verified identity
Flags or blocks actions with no matching justification, in real time
Rate limit record opens; flag/block irregular views of VIP or restricted accounts.
Snooping is high-frequency and pattern-detectable
It reduces the highest-reputational-risk breaches and satisfies compliance
Catch legitimate access, exports, and clipboard activity at unusual volume or after hours timing
Detects and logs screenshot attempts on pages containing sensitive data
Warns or blocks the action in real time, based on your policy
Monitor and require justification for credential resets and account changes.
Adjusts what an agent can see or do based on real-time context: an active case, a verified identity, a workflow step
Restricts access dynamically, without waiting on a manual permissions review
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10K+
agents onboarded
100%
compliance
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1K+
agents onboarded
40%
faster agent onboarding
25%
increase in NPS
100
second reduction in AHT
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80%
faster processing
0
clerical errors
Read the case study
100+
agents onboarded
Read the case study
40%
higher agent productivity
0
clerical errors
