Make every support agent your best agent
Scaling customer care (especially with BPOs) creates a mounting “overhead tax” - gaps in system access, handoffs, process missteps, communication bottlenecks, expensive mistakes, and more. Scale and outsourcing introduce complexity and risk.
PixieBrix solves this by providing a layer over your software apps to give agents structure, guidance, and coaching for critical workflows. It’s fast to setup and adapts to change.
- Generating invoices
- Processing refunds
- Submitting claims
- Prioritizing bugs and product issues
- Rewarding good customers
- Filling knowledge base gaps
- Working fast, but moving slow
- Disorganization, clutter
- Missed KPIs
Embed forms that collect information just the way you need it, and send to the correct tools to empower fast, precise action. Make prioritizing bugs and product issues, rewarding good customers, and filling knowledge base gaps easy for your team.
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Trigger warnings or reminders and block risky actions to eliminate expensive mistakes. Ensure invoices, refunds, and claims are accurate and auditable.
Push announcements directly out to team members’ web browsers so urgent information is immediately seen. For highly urgent, highly sensitive topics (like phishing attacks, system outages, etc.), pause all activity by blocking the screen until your message is read and acknowledged.
