Knowmax centralizes answers. PixieBrix lets your team act on them.

With embedded workflows, real-time logic, and in-browser customization, PixieBrix helps agents resolve faster and adapt knowledge flows to every team and tool.

20%

Increase in CSAT

40%

Decrease in MTTR

15%

Decrease in escalation

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PixieBrix has helped solve one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management.
Thatcher Foster
VP, Client Solutions

How does PixieBrix compare to Knowmax?

Knowmax centralizes answers. PixieBrix lets your team act on them. With embedded workflows, real-time logic, and in-browser customization, PixieBrix helps agents resolve faster and adapt knowledge flows to every team and tool.

Primary Use
Knowledge management
Knowledge management & workflow automation
Actionability
Static content
Embedded action buttons and triggers
Contextual Logic
Limited
Personalized based on live page and user
Integration Scope
Tool-specific
Works in any web app via browser layer
Ideal For
Centralized KM teams
Support, compliance, IT, CX, field ops
Connects to Your Support Stack
Seamlessly integrates with your CRM, issue tracker, observability system, production environment, and more - so you can automate workflows without replacing your current support infrastructure.
Embed in Any Workflow
Run PixieBrix as a browser extension or standalone web app that embeds directly into your existing applications and workflows - no code changes required.
Custom Actions & Automations
Tap into a growing library of 100+ prebuilt automations, UI components, and data connectors - or build your own logic to match exact team needs.
Bring Your Own LLM
Use any large language model (LLM) behind the scenes - including OpenAI, Claude, Anthropic, Gemini, or your own private model - while maintaining full control over data flow.
Team & Individual Goals
Define AI guidance at every level - from company-wide initiatives to team or individual contributor goals - for a personalized and accountable AI experience.
Private by Design
Your data never touches PixieBrix servers. All data stays local in the browser and is sent only to the LLM endpoint you configure, ensuring maximum privacy and compliance.

Questions you might ask...

Can your knowledge base drive actions - not just deliver answers?
Read-Only Answers
Knowmax surfaces content, but agents still need to retype, navigate, and take manual steps.
PixieBrix: Action Built Into Every Answer
Embed buttons that escalate, resolve, or auto-fill responses so agents can go from “what to do” to “done” in one click.
Is your solution embedded where your team already works?
Portal-Only Access
If users have to leave their current app to find knowledge, productivity drops.
PixieBrix: In-Flow Knowledge and Automation
Deliver knowledge and actions inside Zendesk, Salesforce, or any browser-based tool using PixieBrix’s overlays.
Can your system adapt responses based on real-time data?
Generic Content Lacks Context
Most systems give the same answer no matter what’s on the screen or who’s asking.
PixieBrix: Context-Aware Automation
PixieBrix adapts to user roles, tool states, and on-page data to serve up tailored actions and answers.
Can non-technical teams create and maintain workflows easily?
The Problem with IT Bottlenecks
If customizing your knowledge experience requires dev work, it slows everything down.
PixieBrix: Built for Ops and Support Teams
With a visual builder and reusable components, PixieBrix makes it easy for non-dev teams to own and evolve automation.
Can your platform scale to orchestrate tasks across tools?
Limited to Answers in One System
Knowmax is great for surfacing info in one tool, but it doesn’t execute across systems.
PixieBrix: Built for Process Orchestration
From filling out multiple systems to routing tickets and triggering emails, PixieBrix works across your stack - right in the browser.

Support Complexity is Overwhelming Your Team

Browser-Based Workflow Automation
Automate repetitive tasks inside the apps you already use - no context switching required.
PixieBrix goes beyond search by letting you trigger custom workflows directly within tools like Salesforce, HubSpot, and internal systems.
Custom Sidebar Integration & Data Enrichment
See everything in one view - surface insights from multiple systems alongside any webpage.
With PixieBrix’s sidebar, your team gets real-time context from CRMs, support platforms, and knowledge bases - all without leaving the browser.
No-Code Workflow Builder with AI Integration
Build intelligent workflows without code - automate actions, trigger AI, and connect your stack. PixieBrix gives you full control to design and deploy powerful business logic that streamlines processes and puts AI to work, your way.

Ready for AI productivity at scale?

We’ve helped enterprise clients 10x productivity. We can do it for you, too.
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