The Challenge

PixieBrix supports this mission by augmenting existing web applications with several enhancements, including automation, AI, and decision trees. PixieBrix is a low-code solution that embeds automation, integrations, collaboration, and AI into any web application. With PixieBrix, BusPatrol enhances and automates the agent process of matching license plates with registered vehicles and drivers, implements guardrails to drive accuracy, automates manual steps in the ticketing workflow, and guides agents with decision trees.

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The Solution

By using PixieBrix, BusPatrol can effectively guide agents through processing. This frees up its employees to focus on more complex tasks, such as investigating violations and working with law enforcement. As a result, BusPatrol can process violations more quickly and efficiently, which helps to improve school bus safety.

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The Outcome

• Flag and prioritize criteria that would signal the need for a human review to increase the efficacy of quality control programs.
• Integrate public information into quality control processes to add criteria that further increase quality.
• Help streamline the connection between the processing and field teams to ensure that any maintenance issues that impact the quality of evidence get handled quickly.

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The Future

Since bringing on PixieBrix, BusPatrol has scaled to over 100 agents with many use cases that drive speed and accuracy.