Faster Outcomes, Smarter Experiences

Accelerate Results Across Every Team

Reduce ramp-up time, automate repetitive work, and unlock immediate ROI.

Built for the Way You Work

Embed directly into your existing tools, connect to any data source, and customize workflows - without heavy engineering lift.

Enterprise-Grade Security and Control

Access data without copying it, apply fine-grained permissions, and use your preferred LLMs so you meet security and compliance needs without slowing down innovation.

Where other tools fall short - and why teams switch to PixieBrix

Ticketing Systems

Their promise

We track cases.

Provide structured way to capture and organize tickets.
Focus on reporting and workflow management.
Keep agents within a single interface.
Our reality

We solve them.

Enhance your existing ticketing system instead of replacing it.
Work across the tools where agents actually resolve issues.
Connect your best-of-breed stack (ticketing, help center, knowledge base) and empower agents with context everywhere.

Enterprise Search

Their promise

We make search easier.

Centralize information in one searchable location.
Deliver documentation and knowledge base results.
Provide a consistent experience for finding answers.
Our reality

We deliver answers and actions in context.

Bring real-time data and telemetry into the flow of work.
Reduce handle time with instant, contextual answers.
Beyond surfacing information, we let frontline agents take direct action - right from the sidebar.

Chatbots

Their promise

We deflect customers.

Handle common FAQs and repetitive tasks.
Provide quick, automated responses at scale.
Help reduce inbound volume before reaching agents.
Our reality

We empower agents.

Bots are fine for FAQs. But when it comes to complex, technical cases - product bugs, integrations, edge cases - you need humans.
PixieBrix equips support engineers and agents with instant access to internal systems and sensitive data that can’t be exposed to customers.
Deliver faster, more accurate resolutions.

Build-It-Yourself

Their promise

We'll ship soon.

Offer flexibility to design tools internally.
Can be tailored for a specific team’s needs.
Depend on engineering capacity and prioritization.
Our reality

We'll ship today.

Your engineers should be building your product, not reinventing internal support tools.
PixieBrix equips support engineers and agents with instant access to internal systems and sensitive data that can’t be exposed to customers.
Deliver faster, more accurate resolutions.
2025 PixieBrix, Inc.
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