Log 8x8 Connect calls and update CRM records from any page
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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate 8x8 Connect in the browser
Clip caller or customer context from any webpage and push it into 8x8 call notes in one click. Pull from CRM profiles, order history, or support tickets to eliminate post-call manual entry
Trigger CRM record lookups or ticket creation directly from the 8x8 interface without switching tabs, keeping agents in flow during live calls
Overlay customer account data from Salesforce, HubSpot, or any internal tool on top of 8x8 Connect so agents see the full picture without leaving the call screen
Automate after-call wrap-up: pre-fill CRM disposition fields, log outcomes, and queue follow-up tasks from a single browser action after hanging up
Works as a browser extension layered over 8x8 Connect. No API keys, no 8x8 admin access, and no waiting for a native integration to exist in the marketplace
Unlike Zapier or iPaaS tools that sync data in the background on a schedule, PixieBrix acts instantly in the browser when and where the agent needs it
Integrate 8x8 Connect with 3000+ apps
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8x8 Connect frustrations that cost your team hours every week
  • Agents must copy-paste caller information between 8x8 and CRM records manually after each call
  • No automatic screen pop for non-native CRM integrations - agents open records by hand from unlinked tools
  • Context switching between 8x8 Connect, CRM, ticketing tools, and email to gather customer history during live calls
  • Call notes taken in 8x8 are siloed and do not appear in the downstream CRM without manual entry
  • Settings and account changes require navigating away from the agent workspace to a separate web portal
  • Contact lists do not fully sync across web and mobile, forcing manual workarounds to find the right record
  • After-call wrap-up requires agents to toggle between tabs to log outcomes, update tickets, and send follow-ups
  • No easy way to pull in context from external pages (account profile, order history) into the 8x8 interface during a call

Chat with AI to create your first custom workflow

Pull the key details from this customer's account page and summarize their recent interactions and open issues in two bullet points
Summarize Caller History
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Based on the call notes on this page, draft a follow-up email to the customer confirming what was discussed and next steps
Draft Follow-Up Email
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Extract the call summary from this page and create a CRM activity log entry with disposition, duration, and a one-line outcome note
Log Call Outcome
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Review the customer's account details and open ticket on this page and suggest the most likely resolution path for the agent
Suggest Resolution
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Extract the caller's issue description from this page and create a support ticket with a title, priority, and description pre-filled
Clip to Ticket
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Given the customer record on this page, summarize their account status, recent issues, and any open renewals before I pick up the call
Prep for Call
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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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2026 PixieBrix, Inc.