Triage Aidbase support tickets faster with browser context
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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate Aidbase in the browser
Clip web page content (docs, changelogs, FAQs) and push it into the Aidbase knowledge base in one browser action. Keep training data current without manual uploads
Embed a PixieBrix sidebar in the Aidbase inbox to surface customer account details from a CRM or billing tool without switching tabs
Automatically log Aidbase ticket resolutions or escalations into a CRM or analytics tool with one click
AI Copilot in the sidebar can draft responses, suggest knowledge base articles, or summarize ticket history for agents reviewing escalations
Works as a browser extension. No Aidbase admin changes or webhook configuration required
Unlike Zapier, PixieBrix runs in the browser where support agents actually review and respond to tickets
Integrate Aidbase with 3000+ apps
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Aidbase frustrations that cost your team hours every week
  • Manually escalating Aidbase chatbot conversations to human agents without passing along the full chat context
  • Context switching between the Aidbase inbox and external tools (CRM, billing, product docs) to resolve tickets
  • Repetitive effort to update the Aidbase knowledge base with answers sourced from external web pages or docs
  • Inconsistent agent responses when handling escalated tickets without a standardized lookup workflow
  • No quick way to push Aidbase ticket or chat data into a CRM or analytics tool for reporting

Chat with AI to create your first custom workflow

Extract the key answer or explanation from this documentation page and format it as a knowledge base article for a support chatbot
Add to Knowledge Base
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Summarize this support ticket thread, including what the bot tried, why it escalated, and the customer's key question, so an agent can respond quickly
Summarize Escalated Ticket
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Based on the customer issue described in this ticket and the product documentation visible in my browser, draft a helpful, empathetic response
Draft Agent Response
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Based on the customer email in this ticket, retrieve their account status, recent activity, and open issues from my CRM tool and display them here
Surface Account Context
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Extract the ticket issue category, resolution, and customer details from this page and log them as an activity record in my CRM
Log Ticket to CRM
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Review this set of unanswered or escalated tickets and identify the top three topics that need new knowledge base articles
Identify Knowledge Gap
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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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