Create Autotask PSA tickets from any page in one click

Use PixieBrix to customize and automate any tool you already use, right in your browser.

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AI Automation

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Free for individuals. No CC required.

Get started for free

Free for individuals. No CC required.

Trusted by Individuals and Enterprises

"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate Autotask PSA in the browser

Create Autotask tickets in one click from any web page, whether email, RMM alert, customer portal, or internal tool, with fields pre-filled

Overlay account, contract, and SLA details from Autotask in a sidebar while working in email or remote monitoring tools

AI Copilot can classify incoming issues, suggest priority and queue, and draft initial ticket notes from email or alert context

Fix email-to-ticket formatting issues by using PixieBrix to clean and reformat pasted content before it enters Autotask

Unlike Zapier, PixieBrix works in the browser where technicians are already working, giving instant ticket creation with no background sync

Pull Autotask project status into a sidebar overlay inside other tools to reduce the need to navigate into the PSA

Autotask PSA frustrations that cost your team hours every week

Ticket creation requires navigating deep into Autotask; reps cannot create a ticket from their current tool context without switching tabs
Email-to-ticket formatting is broken - HTML, images, and hyperlinks display incorrectly, requiring manual cleanup after ticket creation
No easy way to pull in account or contract context from external tools into an Autotask ticket view
Project management module has unintuitive navigation; users must switch between multiple screens to get full project status
Reps manually copy client details and issue descriptions from emails or remote monitoring tools into new tickets - repetitive and error-prone
Reporting requires exporting from Autotask and rebuilding in external tools; there is no in-context reporting overlay

Chat with AI to create your first custom workflow

Extract the issue description, client name, and urgency from this email and create a pre-filled Autotask ticket draft with suggested priority and queue

Create Ticket from Email

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Based on this ticket's description and the client's contract type, suggest the correct Autotask queue, priority level, and SLA category

Classify and Route Ticket

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Summarize this Autotask ticket's notes and activity into a brief status update suitable for a client email

Summarize Ticket Thread

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Display this client's active contracts, open tickets, and SLA status from Autotask while I'm looking at their email or portal request

Pull Account Context

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Write a professional client-facing update for this Autotask ticket based on the latest notes and current status

Draft Client Update

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Summarize the current status of this Autotask project, including overdue tasks, open issues, and next milestones

Project Status Briefing

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Frequently Asked Questions

Who is PixieBrix for?

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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What is PixieBrix?

PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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How does PixieBrix work?

PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

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