Create Connectwise PSA tickets from any page in one click
Use PixieBrix to customize and automate any tool you already use, right in your browser.
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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate Connectwise PSA in the browser
Create ConnectWise PSA tickets from any webpage or RMM alert with one click without copy-pasting
Surface client and asset context inside ConnectWise tickets from your RMM or documentation tool
AI Copilot drafts ticket summaries, time entries, and resolution notes from the current page context
Automate sending ticket escalation alerts to your messaging tool when SLA thresholds are approached
Unlike Zapier, PixieBrix runs in the browser so ticket data is actionable in real time during support sessions
Enforce consistent ticket quality with pre-filled templates and required field prompts
Integrate Connectwise PSA with 3000+ apps
Connectwise PSA frustrations that cost your team hours every week
  • MSP technicians manually copy client issue details from emails or RMM tools into ConnectWise PSA tickets
  • No easy way to surface customer or asset context inside ConnectWise without switching to the CRM or RMM
  • Context switching between ConnectWise PSA and RMM, email, or documentation tools slows ticket resolution
  • Repetitive manual data entry when creating service tickets from client-reported issues
  • Teams cannot trigger escalation or notification actions in other tools directly from ConnectWise tickets
  • Inconsistent ticket quality when technicians fill in fields from memory rather than the source alert

Chat with AI to create your first custom workflow

Extract the issue details from this RMM or monitoring alert page and create a ConnectWise PSA service ticket
Based on the work I did visible on this page, create a ConnectWise time entry with a description and duration
Summarize the steps taken to resolve this issue and format them as a ConnectWise internal note
Ask me which documentation tool I use, then pull the client's asset and account details and display them in the sidebar
Check the SLA status on this ConnectWise ticket and draft an escalation message to the service manager
Extract the billable time and materials from this ConnectWise ticket and create a draft invoice

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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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