Pull customer context into Gladly from any browser tab
Use PixieBrix to customize and automate any tool you already use, right in your browser.
3000+ Integrations
AI Automation
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Trusted by Individuals and Enterprises

"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate Gladly in the browser
Pull order, account, or CRM data into Gladly conversations as an overlay in one click
Create records in external tools directly from a Gladly conversation without switching tabs
Automate post-conversation actions like updating CRM or creating follow-up tasks
Surface relevant knowledge base articles inside Gladly without leaving the agent view
Unlike Zapier, PixieBrix works in real time in the browser where support agents work
Connect Gladly to 3000+ tools including order management, CRM, and project tools
Integrate Gladly with 3000+ apps
Gladly frustrations that cost your team hours every week
  • Switching between Gladly and CRM or order management to gather customer context
  • Manually copying order or account details into Gladly conversation notes
  • No in-browser shortcut to look up external data while handling a Gladly conversation
  • Repetitive copy-paste of Gladly conversation summaries into other systems
  • Lack of cross-system data overlays inside the Gladly agent view

Chat with AI to create your first custom workflow

Find the order details for the customer on this Gladly conversation and show them inline
Based on this Gladly conversation, draft a helpful and empathetic customer response
Summarize this Gladly conversation and add it as a note in the CRM record
Based on this customer's question, suggest the most relevant knowledge base article
Summarize this conversation for escalation and suggest the appropriate resolution path
Extract the bug report from this Gladly conversation and create a GitHub or Jira issue

Watch PixieBrix in action

Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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