Pull order data into Richpanel tickets without switching
Use PixieBrix to customize and automate any tool you already use, right in your browser.
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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate Richpanel in the browser
Surface Shopify order data and shipping status inside Richpanel tickets without switching tabs
One-click to generate AI response drafts from Richpanel ticket content
Auto-fill ticket responses with order details pulled from any connected tool
Build custom agent workflows that extend Richpanel beyond its native automation
Works as a browser extension layering on top of Richpanel without admin changes
Unlike built-in automations, PixieBrix lets agents build their own workflows in minutes
Integrate Richpanel with 3000+ apps
Richpanel frustrations that cost your team hours every week
  • Support agents switch between Richpanel and Shopify or other order tools to resolve tickets
  • Manual copying of order data into Richpanel ticket responses
  • No quick way to trigger custom actions on tickets without switching platforms
  • Repetitive responses to common ticket types without template automation
  • Missing context from external tools when handling escalated tickets
  • Agents spend time looking up customer data that should be surfaced automatically

Chat with AI to create your first custom workflow

Based on this Richpanel ticket, draft a professional customer response that addresses their issue
Find the Shopify order linked to this ticket and summarize the order status and tracking details
Analyze this ticket and suggest the most appropriate resolution based on our standard support policies
Draft an internal escalation note for this Richpanel ticket summarizing the issue and reason for escalation
After resolving this ticket, draft a follow-up message asking the customer to rate their experience
Based on the ticket content, suggest the appropriate tags and team assignment for this Richpanel ticket

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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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