Resolve SolarWinds Service Desk tickets with AI
Use PixieBrix to customize and automate any tool you already use, right in your browser.
3000+ Integrations
AI Automation
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Free for individuals. No CC required.
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Trusted by Individuals and Enterprises

"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate SolarWinds Service Desk in the browser
Generate AI-drafted ticket responses from within the SolarWinds Service Desk interface with one click
Build sidebar overlays showing relevant runbooks and knowledge base articles alongside any open ticket
Create batch-approval shortcuts for change management reviews, reducing multi-click workflows to a single action
Embed inline onboarding tooltips for new IT agents directly on ticket triage screens
Trigger Slack or Teams alerts from high-priority tickets without leaving the service desk interface
Add one-click asset lookup panels so agents see asset history without navigating away from the ticket
Integrate SolarWinds Service Desk with 3000+ apps
SolarWinds Service Desk frustrations that cost your team hours every week
  • Agents spend significant time writing repetitive ticket responses from scratch; no AI drafting within the service desk UI
  • Resolving incidents requires switching between SolarWinds Service Desk, monitoring tools, and runbooks in separate tabs
  • Change management approvals involve multiple manual steps with no shortcut for batch reviews
  • New IT staff lack in-context guidance when triaging unfamiliar ticket types; documentation lives outside the tool
  • Updating asset records requires navigating away from the ticket, breaking focus and adding resolution time

Chat with AI to create your first custom workflow

"Write a professional, empathetic response to this IT support ticket based on the issue description shown on screen."
"Summarize this incident ticket for a post-incident report, including impact, root cause, and resolution steps."
"Based on the ticket details shown, suggest step-by-step resolution steps for this IT issue."
"Draft a change request summary for the planned change described in this SolarWinds ticket."
"Write an escalation note for this ticket explaining urgency and recommended next steps for the on-call engineer."
"Draft a knowledge base article based on the resolution documented in this closed ticket."

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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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