Triage Syncro tickets faster with cross-app context
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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate Syncro in the browser
Create Syncro tickets from any webpage (vendor advisories, client emails, or monitoring dashboards) in one click with fields pre-filled
Embed client context from external documentation or vendor portals directly inside Syncro ticket views without switching tabs
Enforce consistent ticket templates with required fields pre-populated, reducing incomplete submissions from rushed technicians
Pull data from Microsoft 365 admin, vendor portals, or distributor sites directly into Syncro records without copy-pasting
Unlike Zapier or PSA webhooks, PixieBrix runs in the browser where the work happens, giving you instant, in-context actions on any page
AI Copilot can triage incoming tickets, suggest priorities, and draft customer updates from Syncro ticket context in a sidebar
Integrate Syncro with 3000+ apps
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Syncro frustrations that cost your team hours every week
  • Technicians copy-paste information from customer emails, RMM alerts, or external portals into Syncro tickets manually for every incident
  • Context switching between Syncro and other tools (vendor portals, distributor sites, Microsoft 365 admin, client documentation) to gather details before updating a ticket
  • No in-browser shortcut to create a Syncro ticket from any external page — such as a vendor advisory, client email, or monitoring alert
  • Repetitive manual triage — setting ticket priority, assigning technicians, and adding labels on every incoming ticket
  • Inconsistent ticket quality because technicians skip fields when creating tickets under pressure
  • Reporting needs manual compilation across multiple Syncro views since built-in reporting is limited in scope and time span

Chat with AI to create your first custom workflow

Extract the issue details from this vendor advisory or client email and create a Syncro ticket with a suggested priority and category
Clip to Syncro
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Review this Syncro ticket and suggest a priority level, assigned technician, and next action based on the description
Triage Ticket
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Write a professional client-facing update for this Syncro ticket based on the current notes and status
Draft Client Update
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I am viewing a Syncro ticket — pull the client's recent ticket history and device inventory from their account and show it in a panel
Pull Client Context
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I am viewing this vendor advisory — search for any open Syncro tickets related to the affected product or CVE and list them
Vendor Lookup
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Summarize this week's Syncro ticket activity for this client — open, resolved, and escalated — into a brief client report
Weekly Report Draft
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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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2026 PixieBrix, Inc.