File TOPdesk tickets from any page with full context
Use PixieBrix to customize and automate any tool you already use, right in your browser.
3000+ Integrations
AI Automation
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Free for individuals. No CC required.
Free for individuals. No CC required.
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Trusted by Individuals and Enterprises

"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate TOPdesk in the browser
Create TOPdesk incidents and change requests in one click from any webpage: email, monitoring alert, or Slack message
Pre-fill TOPdesk ticket forms with data automatically extracted from the current page, eliminating manual entry
Embed customer, asset, or CI data from external systems in a TOPdesk sidebar so operators never leave the ticket
Enforce consistent ticket quality with template overlays that prompt for required fields before submission
Works as a browser extension, with no TOPdesk admin access or custom connector development needed
AI Copilot can read an incident description and suggest category, priority, and assignee without leaving the TOPdesk page
Integrate TOPdesk with 3000+ apps
TOPdesk frustrations that cost your team hours every week
  • Manually copying incident or request details from emails, chats, or monitoring tools into TOPdesk ticket forms
  • Context switching between TOPdesk and external tools (Slack, email, asset databases) to gather ticket information
  • No quick way to create a TOPdesk call or change request from a webpage without re-entering all the data
  • Repetitive manual categorization and assignment of incoming tickets that could be pre-filled from source context
  • Difficult to pull customer or asset data from external systems into a TOPdesk ticket view without leaving the tool
  • Limited customization of the TOPdesk UI without developer involvement, making it hard to surface additional context in-line

Chat with AI to create your first custom workflow

Extract the key details from this page and create a new TOPdesk incident with a summary, category, and description
Based on this TOPdesk ticket description, suggest a priority level, impact, and urgency rating
I'm in TOPdesk — find the asset or CI details for this caller from our CMDB and display them in a sidebar
Draft a resolution note for this TOPdesk ticket based on the description and any comments visible on the page
Suggest the correct category, subcategory, and operator group for this incoming TOPdesk call based on its description
Summarize this TOPdesk incident's history, current status, and next steps in a brief management-ready update

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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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