Pull customer health data into Totango from any app
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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate Totango in the browser
Log Totango touchpoints in one click from any support ticket, email thread, or call recording page, without copy-pasting
Surface Totango customer health scores and SuccessPlay status in a sidebar while browsing Salesforce, Zendesk, or Intercom
Pre-fill Totango notes and task fields with context extracted automatically from the current page
AI Copilot can summarize a customer conversation or ticket and suggest the right Totango SuccessPlay to trigger
Connect Totango to internal tools or niche platforms that lack native integrations, without waiting for IT
Unlike Zapier background syncs, PixieBrix works in-browser for instant in-context actions where CSMs already work
Integrate Totango with 3000+ apps
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Totango frustrations that cost your team hours every week
  • Switching between Salesforce, product analytics, and Totango to build a complete picture of a customer's health
  • Manually copying account details, usage data, or ticket history from external tools into Totango touchpoint notes
  • No quick way to log a Totango touchpoint from a support ticket, email, or call recording page
  • Repetitive data entry when CSMs need to pre-populate Totango fields from information in other systems
  • Difficult to surface Totango health scores and SuccessPlay status inside the external tools where CSMs spend most of their time
  • Limited ability to automate pre-populating data fields in CSM workflows without heavy integration effort

Chat with AI to create your first custom workflow

Extract the key discussion points from this email or ticket and log them as a Totango touchpoint for this account
Log Touchpoint
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I'm on a Totango account page — summarize the health score, recent activity, and open SuccessPlays in a brief CSM update
Health Score Summary
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Based on the customer situation described on this page, recommend the best Totango SuccessPlay to trigger next
Suggest SuccessPlay
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I'm in Totango — pull the account's recent support tickets and product usage from my helpdesk and show them in a sidebar
Pull Account Context
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Using this Totango account overview, draft a QBR agenda with talking points for health, adoption, and expansion
Draft QBR Prep
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Analyze the account signals on this Totango page and write a risk summary I can share with my manager
Flag Churn Risk
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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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