Add outside context to Trengo conversations in clicks
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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate Trengo in the browser
Show a CRM or order management sidebar panel directly inside Trengo without tab switching to find customer context
Pull in account details, order history, or support history from external tools and display them alongside the active conversation
Create CRM records, project tickets, or tasks from any Trengo conversation in one click without copy-pasting
Pre-fill Trengo reply templates with customer data fetched from connected systems automatically
AI Copilot can draft replies, summarize conversation history, or suggest next steps using full page context
Unlike Zapier background syncs, PixieBrix operates in the browser and acts instantly during live conversations
Integrate Trengo with 3000+ apps
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Trengo frustrations that cost your team hours every week
  • Switching between Trengo and CRM or order management tools to find customer context while replying
  • Manually copying customer account details, order history, or ticket data into Trengo conversations
  • No in-context panel showing CRM or database information alongside the current Trengo conversation
  • Repetitive copy-paste when creating follow-up tasks in external tools (Trello, Jira, Asana) from Trengo conversations
  • Inability to pre-fill Trengo response templates with data pulled from other systems
  • No quick way to escalate a Trengo conversation to another tool (CRM record, project ticket) without manual data re-entry
  • Exporting data from Trengo requires complex API work — no simple browser-based export workflow

Chat with AI to create your first custom workflow

Ask me which CRM I use, then fetch the customer's account details and display them alongside this Trengo conversation
Pull Customer Context
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Based on the content of this Trengo conversation, draft a professional and empathetic customer reply
Draft Reply
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Extract the key issue from this Trengo conversation and create a Jira or Trello ticket with a summary and priority
Escalate to Ticket
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Summarize this Trengo conversation thread into a 3-sentence status update for a team handoff
Summarize Conversation
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After resolving this conversation, create a CRM note logging the issue, resolution, and date
Log to CRM
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Based on the customer's message, suggest whether this should be answered, escalated, or closed — and explain why
Suggest Response Type
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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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2026 PixieBrix, Inc.