Sync WhatsApp by Online Live Support chats to your CRM
Use PixieBrix to customize and automate any tool you already use, right in your browser.
3000+ Integrations
AI Automation
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Free for individuals. No CC required.
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Trusted by Individuals and Enterprises

"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate WhatsApp by Online Live Support in the browser
Clip WhatsApp conversations and send them directly to your helpdesk or CRM without leaving the browser
Display customer history from your support database in a sidebar while viewing a WhatsApp chat
Trigger automated workflows from WhatsApp Web to create tickets, update records, or send alerts in one click
Use AI Copilot to draft context-aware support replies directly alongside WhatsApp Web
Pre-fill WhatsApp messages with data pulled from external tools, eliminating copy-paste errors
Works as a browser extension with no backend setup and no IT approval needed
Integrate WhatsApp by Online Live Support with 3000+ apps
WhatsApp by Online Live Support frustrations that cost your team hours every week
  • Manually transcribing WhatsApp chat messages into helpdesk tickets or CRM records
  • Switching between WhatsApp Web and support tools to look up customer details mid-conversation
  • No automated way to trigger downstream actions (create ticket, log note) from a WhatsApp conversation in the browser
  • Agents must copy order numbers or case IDs from other systems before pasting them into WhatsApp replies
  • Teams can't surface relevant customer context inside WhatsApp Web without leaving the tab
  • Repetitive, error-prone manual steps when escalating WhatsApp chats to internal systems

Chat with AI to create your first custom workflow

Extract the customer issue, name, and contact details from this WhatsApp conversation and create a helpdesk ticket
Draft a professional support reply for this WhatsApp message that acknowledges the issue and provides next steps
Summarize this WhatsApp support conversation into a brief internal handoff note
Identify the urgency level of this WhatsApp conversation and write an escalation note for the team
Ask me for the order management tool URL, then look up this customer's order status and paste it into a WhatsApp reply
Format the key details of this WhatsApp chat as a CRM interaction log entry

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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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