Send and log 1msg WhatsApp conversations from any page
Use PixieBrix to customize and automate any tool you already use, right in your browser.
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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate 1msg in the browser
Trigger WhatsApp messages via 1msg directly from inside your CRM, helpdesk, or e-commerce dashboard. No tab switch required
Auto-fill message templates using contact data from the page you are already on, so you never copy-paste between tools
Embed a PixieBrix sidebar next to 1msg chats to show CRM account history, order status, or ticket data without leaving the conversation
Create support tickets in your helpdesk automatically when a 1msg conversation is opened or tagged, keeping triage consistent every time
Build one-click "Send WhatsApp" buttons anywhere on the web, in Shopify, HubSpot, Zendesk, or custom internal tools
Unlike Zapier or iPaaS background automations, PixieBrix runs in the browser where agents work. Actions fire instantly, in context, with no API polling lag
Integrate 1msg with 3000+ apps
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Datadog monitors infrastructure, applications, logs, metrics, and performance.
Microsoft Teams enables chat, meetings, and team collaboration.
Slack is the central hub for team communication and collaboration.
Google Drive is Google’s cloud-based file storage and collaboration platform that allows individuals and teams to securely store, access, and co-edit documents, spreadsheets, and files from any device.
Freshdesk manages customer support tickets, SLAs, and conversations.
Intercom manages customer conversations across chat, email, and messaging.

Don’t see the integration you’re looking for? Check out our popular integrations.

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1msg frustrations that cost your team hours every week
  • Agents must switch between 1msg and CRM, helpdesk, or e-commerce tools to get customer context before replying
  • Customer details from conversations (emails, order IDs, names) must be manually copied into other systems
  • No quick way to trigger a WhatsApp message from inside a CRM or support tool without opening 1msg separately
  • Incoming WhatsApp chats don't automatically create tickets in the helpdesk, requiring manual triage
  • Support agents lack a side-by-side view of customer data while chatting in 1msg - they must tab-hop to find account history
  • Sending templated broadcast messages requires navigating to 1msg; there is no shortcut from inside the tools agents already use
  • Inconsistent follow-up - agents forget to send a WhatsApp message after closing a ticket because the step isn't embedded in their existing workflow

Chat with AI to create your first custom workflow

Read the customer's incoming WhatsApp message and draft a polite, concise reply that addresses their question based on our standard support policies
Draft WhatsApp Reply
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Summarize this WhatsApp conversation thread into a 3-sentence status update suitable for pasting into the CRM timeline
Summarize Conversation
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Extract the customer's name, phone number, email, and any order IDs mentioned in this WhatsApp message and format them as a JSON object for CRM entry
Extract Contact Details
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Write a WhatsApp broadcast message announcing this promotion. Keep it under 160 characters and include a clear call to action
Generate Broadcast Message
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Read this WhatsApp message and classify it as one of: billing, shipping, product question, complaint, or other. Then suggest the best team to route it to
Classify Inquiry
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Based on the last message in this conversation, draft a short follow-up WhatsApp message to send if the customer hasn't replied in 24 hours
Follow-Up Reminder
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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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2026 PixieBrix, Inc.