PixieBrix extends Freshdesk into the entire browser:

• Create a Freshdesk ticket from Slack, Gmail, or an internal operations tool.
• Update ticket fields directly from Jira, product dashboards, or error logs.
• Pull up relevant Freshdesk history while reviewing customer info in Salesforce.
• Add internal notes or attach evidence without switching back to Freshdesk.

Tickets stay accurate; agents stay focused.

PixieBrix makes Freshdesk more efficient across every step of the support workflow.

• AI improves reading and writing speed.
• Updates happen immediately when new information appears.
• Agents work with consistent context across tools.
• Freshdesk remains the system of record, unlocked everywhere by PixieBrix.