Pull customer context into Acquire chats from any page
Use PixieBrix to customize and automate any tool you already use, right in your browser.
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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate Acquire in the browser
Surface CRM account history, order details, or helpdesk tickets as an overlay inside Acquire chats. Agents get full context without switching tabs
Create a Salesforce, HubSpot, or Zendesk record directly from an Acquire conversation in one click, with fields pre-filled from the chat
Pre-fill Acquire reply templates with customer-specific data pulled from external tools, reducing manual typing and copy-paste errors
Trigger cross-app actions from inside Acquire. Assign a follow-up task, update a CRM field, or post to Slack without leaving the conversation
Unlike Zapier or iPaaS integrations, PixieBrix works directly in the browser where agents operate. Actions are instant and in-context, not delayed background syncs
AI Copilot in the sidebar can summarize the current chat, suggest a response, or draft an escalation note using live page context
Integrate Acquire with 3000+ apps
Featured
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Datadog monitors infrastructure, applications, logs, metrics, and performance.
Microsoft Teams enables chat, meetings, and team collaboration.
Slack is the central hub for team communication and collaboration.
Google Drive is Google’s cloud-based file storage and collaboration platform that allows individuals and teams to securely store, access, and co-edit documents, spreadsheets, and files from any device.
Freshdesk manages customer support tickets, SLAs, and conversations.
Intercom manages customer conversations across chat, email, and messaging.

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Acquire frustrations that cost your team hours every week
  • Support agents must switch between Acquire and a CRM (Salesforce, HubSpot, Zendesk) to pull up account history before or during a live chat, losing focus on the conversation
  • No easy way to create a CRM record, helpdesk ticket, or task directly from an Acquire conversation without copying details out by hand and pasting into another tool
  • Agents copy-paste customer details (email, account ID, order number) from Acquire into other internal tools repeatedly across every session
  • Canned responses and macros are limited to what is pre-configured in Acquire - agents cannot quickly pull in context from a knowledge base, CRM note, or product page to craft a tailored reply
  • Team leads reviewing chat transcripts must switch to a separate tool to log quality scores, escalate issues, or assign follow-up tasks
  • Notifications on desktop can be unreliable, leading agents to miss incoming chats when working in another tab

Chat with AI to create your first custom workflow

Summarize this Acquire conversation thread into a brief case summary suitable for logging in a CRM or helpdesk ticket
Summarize Chat
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Based on this customer's message and their account details on the page, draft a helpful and empathetic support reply
Draft Reply
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Write an internal escalation note for this Acquire conversation, summarizing the issue and what steps have been taken so far
Escalation Note
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Extract the key issue, customer details, and requested action from this chat and format them as a helpdesk ticket description
Create Ticket Details
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Draft a follow-up email to the customer based on the resolution reached in this Acquire chat conversation
Follow-Up Email
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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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2026 PixieBrix, Inc.