Pull customer context into Tiledesk chats from any tool
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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate Tiledesk in the browser
Surface CRM account details, order history, or prior tickets directly inside Tiledesk chat views without switching tabs
Create CRM records, support tickets, or project tasks from any Tiledesk chat in one click, without leaving the conversation
Log chat outcomes and resolutions to external systems automatically after each conversation using browser-based automation
Pre-fill escalation templates with context extracted from the active Tiledesk chat window
AI Copilot in the sidebar can draft responses, summarize conversation history, or suggest next steps using page context
Unlike Zapier, PixieBrix works live in the browser where agents handle chats. No background sync, instant in-context actions
Integrate Tiledesk with 3000+ apps
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Freshdesk manages customer support tickets, SLAs, and conversations.
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Tiledesk frustrations that cost your team hours every week
  • Context switching between Tiledesk, CRM, and order management tools to find customer history before or during a chat
  • No native way to pull customer account details, order history, or tickets from external tools into the Tiledesk agent view
  • Manual copy-pasting of chat transcripts or resolved ticket summaries into CRMs or project tools after conversations
  • Limited third-party integrations mean agents must work across multiple browser tabs to serve customers effectively
  • Repetitive steps to create support tickets or escalations in external tools based on Tiledesk chat content
  • No quick shortcut to log a Tiledesk conversation outcome to a CRM contact or account record

Chat with AI to create your first custom workflow

Summarize this Tiledesk chat conversation into a brief resolution note I can log in our CRM
Summarize Chat
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Based on this customer's question visible in the chat, draft a clear and helpful support response
Draft Response
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Extract the issue, customer name, and context from this Tiledesk chat and format it as a support escalation ticket
Create Escalation Ticket
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I'm looking at a Tiledesk chat — ask me which CRM I use and then describe what customer details I should look up before responding
Pull Customer Context
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Based on the customer's message on screen, suggest 3 possible resolution steps the support agent could take
Suggest Resolution
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Draft a follow-up email to the customer based on the conversation resolved in this Tiledesk chat
Post-Chat Follow-Up
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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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2026 PixieBrix, Inc.