Sync WATI WhatsApp chats to your CRM without copy-pasting
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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate WATI in the browser
Surface CRM account data, order history, or support tickets directly inside the WATI conversation view. No tab switching needed.
One-click creation of CRM records, tickets, or follow-up tasks from any WATI chat thread
AI Copilot can draft WhatsApp reply suggestions or conversation summaries while you view a WATI thread
Enforce consistent post-conversation logging with pre-filled CRM fields populated from the chat context
Unlike Zapier background syncs, PixieBrix acts in the browser in real time so agents take action while the conversation is open
Build reusable agent workflows for common WATI scenarios (order lookup, escalation, refund) and share across the team
Integrate WATI with 3000+ apps
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Datadog monitors infrastructure, applications, logs, metrics, and performance.
Microsoft Teams enables chat, meetings, and team collaboration.
Slack is the central hub for team communication and collaboration.
Google Drive is Google’s cloud-based file storage and collaboration platform that allows individuals and teams to securely store, access, and co-edit documents, spreadsheets, and files from any device.
Freshdesk manages customer support tickets, SLAs, and conversations.
Intercom manages customer conversations across chat, email, and messaging.

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WATI frustrations that cost your team hours every week
  • Manually copying WhatsApp conversation details from WATI into CRM records or support tickets
  • Context switching between WATI, the CRM, and order management tools when handling customer inquiries
  • No quick way to pull up customer account details alongside an active WATI conversation
  • Repetitive copy-paste to log conversation summaries or follow-up actions into other tools after each chat
  • Inconsistent data entry when agents manually update CRM from WATI chats — fields left blank, notes missing
  • No in-browser overlay to surface relevant customer history while viewing a WATI conversation thread

Chat with AI to create your first custom workflow

Based on this WATI conversation, draft a professional WhatsApp reply that addresses the customer's concern and offers a resolution
Draft Reply
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Extract the customer name, issue summary, and agreed next step from this conversation and format as a CRM note
Log to CRM
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Summarize this WATI conversation thread for a supervisor handoff, including the customer's issue, steps taken, and current status
Escalation Summary
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I'm viewing a WATI chat — the customer mentioned an order number. Pull the order details from our system and suggest a reply
Order Lookup
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Based on the customer's question in this conversation, identify the best answer from our FAQ and draft a WhatsApp-appropriate response
FAQ Response
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Create a follow-up task with a due date based on the commitment made in this WATI conversation
Follow-Up Task
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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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2026 PixieBrix, Inc.