Pull order details into Zowie tickets from any tab
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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate Zowie in the browser
Pull order history, shipping status, and account details from your eCommerce backend into a sidebar while handling a Zowie escalation, without tab switching
Clip structured context from any tool and attach it to a Zowie conversation in one click so agents arrive prepared
Connect Zowie to internal tools and custom order systems that lack native integrations using a browser-based workflow
AI Copilot sidebar can summarize the escalated Zowie conversation and suggest a resolution path based on order context
Build reusable escalation workflows that pre-populate agent context from multiple tools without developer involvement
Unlike iPaaS connectors, PixieBrix acts in the browser where agents handle escalations, delivering instant context without background polling
Integrate Zowie with 3000+ apps
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Zowie frustrations that cost your team hours every week
  • Support agents handling escalations from Zowie must switch to the eCommerce backend, order management system, or CRM to look up context not surfaced by the bot
  • Copy-pasting order numbers, customer emails, and ticket details between Zowie and other tools during escalated conversations
  • No in-context way to trigger a manual override or add a note to a Zowie conversation from within the agent's primary tool
  • Teams struggle to connect Zowie to niche internal tools or custom order systems that lack native Zowie connectors
  • Escalated conversations lack structured context — agents receive a hand-off from the bot without full order or customer history pre-loaded

Chat with AI to create your first custom workflow

Summarize this escalated Zowie conversation and pull together the key order details the agent needs to resolve it
Escalation Context Brief
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I have the customer's email — retrieve their recent order history and format it as a quick reference for the support agent
Order Lookup Summary
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Based on the issue described in this Zowie conversation, suggest the most likely resolution and relevant policy to apply
Resolution Suggestion
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Draft a structured internal handoff note for this Zowie escalation including issue summary, order context, and recommended next step
Escalation Note
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Given the order details and customer history visible, recommend whether a refund or replacement is the best outcome
Refund Decision Brief
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Based on this escalated conversation, identify what knowledge or automation the Zowie bot was missing that caused the escalation
Bot Gap Analysis
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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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2026 PixieBrix, Inc.