Resolve Medical Bills deploys PixieBrix to increase the speed and accuracy of collecting mission critical data

To free Americans from overwhelming healthcare costs and the many burdens they bring, Resolve partnered with PixieBrix to streamline their web searches and improve the customer experience.

40%

Higher agent productivity

0

clerical errors
"I haven’t come across another solution like PixieBrix. Fast setup, and it gets the job done"
Braden Pan
CEO

Resolve

Resolve helps patients navigate complex medical bills and reduce or eliminate the amount they owe. Their experienced Advocates are expert negotiators who have been trained to work with hospitals and billing systems to shrink -or even eliminate- medical bills. Leveraging years of experience, various proven tactics, and millions of data points, the Resolve Resolution System helps people break free from overwhelming medical bills. They've saved Americans over $40 million to date, and are just getting started.

Outcome

Challenge

Once a patient shares their medical bills with Resolve, the team has to track down several key pieces of information to initiate the advocacy process. This required agents to perform repeated searches for billing contacts and price lists, and copy/paste data into a spreadsheet. The process was manual, error-prone, and time-intensive.

Solution

With PixieBrix, agents can perform key web searches with the click of a button. Searches are calibrated using advanced search parameters to pinpoint data faster, and agents can trigger multiple searches with a single click. Compiling data is also faster and more accurate. PixieBrix highlights the relevant search results on a page, and agents can extract data and send it to a spreadsheet or database with the click of a button.

The Future

Resolve is a medical billing advocacy company helping people overcome their medical bills–and the stress that comes with them. They step in for patients with exorbitant medical bills to bring costs down to manageable levels. Resolve continues to rely on PixieBrix to streamline agent productivity with 0 errors.

The Full Story

Team members often perform tasks such as:
At the same time, they’re expected to provide timely service with that precious human touch. To excel in this environment, TaskUs pairs highly-skilled people with world-class technology. TaskUs designs and develops some of this technology in-house, including proprietary solutions like AutomateUs, AssistUs, and ConnectUs. However, regarding UX customization and web automation, they chose to partner with PixieBrix. PixieBrix enabled TaskUs to customize the interface of the web tools their agents use to fit their processes and workflows better. Take the example of a customer inquiry. TaskUs teammates are authorized to perform certain actions depending on the customer’s claim, the system’s data, and various other factors. Unfortunately, not all of this information was integrated into a cohesive system. Certain types of inquiries involved multiple manual steps, such as navigating between different web pages, trimming data, and pasting it into a web portal - all while engaging with customers in a professional and courteous manner. TaskUs knew this “swivel chair integration” was inefficient and error-prone. Plus, the manual nature of this work wasn’t in line with TaskUs’s goal to continually improve their teammates’ engagement and well-being. With PixieBrix, TaskUs was able to supercharge this workflow, removing manual steps and checks to increase speed and accuracy.

Today

TaskUs relies on PixieBrix to enhance these critical aspects of their business:

The Future

Resolve is a medical billing advocacy company helping people overcome their medical bills–and the stress that comes with them. They step in for patients with exorbitant medical bills to bring costs down to manageable levels. Resolve continues to rely on PixieBrix to streamline agent productivity with 0 errors.
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