BusPatrol Leverages PixieBrix for Enhanced Processing Speed and Accuracy

BusPatrol partners with PixieBrix to increase the speed and accuracy of processing school bus stop-arm violations. With PixieBrix, BusPatrol leverages automation to power its AI and quality control team to process a high volume of violations at industry-leading speed and accuracy.

80%

faster processing speed

XX%

improvement in CSAT

10K+

agents onboarded

0

clerical errors
"Digital disruption provides an opportunity for people to improve how they work in a globalized world. The best applications of technology improve upon user experiences and workflows. TaskUs harnesses these experiences to provide our clients with agility and flexibility, and PixieBrix has been one of the key enablers in making our vision a reality. The low-code aspect of PixieBrix’s solution meant we could rapidly roll out solutions in a new and agile way."
Manish Pandya
SVP, Digital

BusPatrol

BusPatrol is a safety tech company based in Virginia that equips entire school bus fleets with stop-arm enforcement technology. Through data collection and video monitoring, BusPatrol collaborates with law enforcement to reduce stop-arm violations. BusPatrol has installed its SafetyTech on over 20,000+ school buses across North America. Enforcement at this scale involves high data volume, velocity, and variability to process violations, where efficiency and accuracy are paramount.

Challenge

PixieBrix supports this mission by augmenting existing web applications with several enhancements, including automation, AI, and decision trees. PixieBrix is a low-code solution that embeds automation, integrations, collaboration, and AI into any web application. With PixieBrix, BusPatrol enhances and automates the agent process of matching license plates with registered vehicles and drivers, implements guardrails to drive accuracy, automates manual steps in the ticketing workflow, and guides agents with decision trees.

Outcome

Solution

By using PixieBrix, BusPatrol can effectively guide agents through processing. This frees up its employees to focus on more complex tasks, such as investigating violations and working with law enforcement. As a result, BusPatrol can process violations more quickly and efficiently, which helps to improve school bus safety.

The Future

Since bringing on PixieBrix, BusPatrol has scaled to over 100 agents with many use cases that drive speed and accuracy.

The Full Story

Team members often perform tasks such as:
At the same time, they’re expected to provide timely service with that precious human touch. To excel in this environment, TaskUs pairs highly-skilled people with world-class technology. TaskUs designs and develops some of this technology in-house, including proprietary solutions like AutomateUs, AssistUs, and ConnectUs. However, regarding UX customization and web automation, they chose to partner with PixieBrix. PixieBrix enabled TaskUs to customize the interface of the web tools their agents use to fit their processes and workflows better. Take the example of a customer inquiry. TaskUs teammates are authorized to perform certain actions depending on the customer’s claim, the system’s data, and various other factors. Unfortunately, not all of this information was integrated into a cohesive system. Certain types of inquiries involved multiple manual steps, such as navigating between different web pages, trimming data, and pasting it into a web portal - all while engaging with customers in a professional and courteous manner. TaskUs knew this “swivel chair integration” was inefficient and error-prone. Plus, the manual nature of this work wasn’t in line with TaskUs’s goal to continually improve their teammates’ engagement and well-being. With PixieBrix, TaskUs was able to supercharge this workflow, removing manual steps and checks to increase speed and accuracy.

Today

TaskUs relies on PixieBrix to enhance these critical aspects of their business:

The Future

Since bringing on PixieBrix, BusPatrol has scaled to over 100 agents with many use cases that drive speed and accuracy.
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