Customer support processes often need to be high-speed, high-efficiency, but also high-compliance. How do you hit all three requirements? With automations built in PixieBrix. Here’s why.
AI's everywhere, but how useful is it for your team? Here's a breakdown of some of the best ways you can use AI in sales and marketing.
Equip your sales teams with the right Chrome extensions and give them the edge they need to close more deals and be more productive.
Zendesk is a popular customer service software used by businesses around the world. It offers a range of features to help companies manage their customer support workflows, including ticket management, live chat, and self-service portals. However, as customer support demands continue to increase and customers expect primo service, many businesses
Checklists are proven to make our work better. Here are 3 checklists I use in my daily workflows and why I built them with PixieBrix.
If you find yourself doing the same tasks over and over each day, and you’re not finding joy or fulfillment in the effort, it’s time to make a change. Here are three ways to eliminate the repetitive work eating up your day.
This post discusses using PixieBrix to unify the customer service journey for better customer experiences. According to Salesforce’s State of Service report, 51% of agents search between multiple screens to find the information needed to do their job. This increases average handle time (AHT), and lowers customer satisfaction. To
This post discusses using PixieBrix to capture, annotate, and share customer interaction data throughout your organization. Amazon and customer obsession Companies that excel at amplifying their customer’s voice within their organizations provide better customer service and build better products. Consider Amazon, whose first leadership principle is “Customer Obsession.” To
In 1973 Larry Tesler invented the concepts of "cut," "copy" and "paste" at Xerox’s Palo Alto Research Center (PARC). As digital record keeping gained enterprise adoption, Ctrl+C and Ctrl+V soared in popularity, especially among data entry and processing professionals. Today, they’re the most common keyboard shortcuts.