Adherence reports say agents are logged in and on schedule — they don't say what actually happened during that time
Captures every action inside every app agents use, not just login/logout status
Gives WFM and Ops one accurate record of what work actually happened, shift by shift
Most tools either capture nothing until an alert fires, or a plain image with no context for what you're looking at
Captures screenshots at defined intervals and saves each one with the context behind it — which agent, which app, which action
Gives QA, Fraud, and Ops a searchable visual record they can review without reconstructing what happened from logs alone
By the time a productivity dip shows up in a weekly report, the pattern's been running for days
Flags deviations from expected behavior as they happen, not after the fact
Surfaces patterns across shifts and teams no single manager could catch manually
You don't know which knowledge base articles actually help agents resolve calls faster — or which ones nobody opens
Tracks which articles and resources agents reference, in context, in real time
Surfaces the gap between what agents search for and what your knowledge base actually contains
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10K+
agents onboarded
100%
compliance
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1K+
agents onboarded
40%
faster agent onboarding
25%
increase in NPS
100
second reduction in AHT
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80%
faster processing
0
clerical errors
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100+
agents onboarded
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40%
higher agent productivity
0
clerical errors
