What is DAP?
A Digital Adoption Platform (DAP) is a software layer that is integrated with another software application or website to guide users in accomplishing tasks and functions, helping organizations achieve faster and more effective adoption of new digital tools and applications. Digital Adoption Platforms (DAPs) offer a range of features. These assist users in learning new tools, overcoming challenges, and maximizing tool utilization. Digital adoption platforms employ in-app guidance features like product tours, walkthroughs, task lists, smart tips, and self-help menus to assist users in navigating every aspect of an application.
- Interactive walkthroughs: Interactive walkthroughs guide users through the key features and functions of new tools and applications.
- Contextual help: DAPs provide contextual help, which means that users can get assistance as needed without having to leave the application. This can be in the form of pop-up tooltips, in-line instructions, or knowledge base articles.
- Self-help menus: DAPs can provide self-help menus, meaning users can find answers to their questions without contacting customer support. This can be in the form of FAQs, knowledge base articles, or community forums.