What is a Knowledge Base?
A knowledge base is collection of guides, tutorials, and other resources. It can be customer-facing, meaning that its resources are intended to help customers work through any issues they may have with your product or service. It can also be internal when it gives employees the resources they need to do their job more effectively. Companies utilize knowledge base management tools to help organizations capture, organize, and share knowledge across different teams.
- Search and retrieval: Search for and retrieve information from the knowledge base.
- Content management: Create, store, and manage documents, articles, and other types of content.
- Knowledge sharing: Share relevant info and knowledge across teams.
- Collaboration: Collaborate on documents and content.