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Guru

Guru centralizes organizational knowledge, but teams rarely stay inside Guru when looking for answers. Tasks happen in Zendesk, Salesforce, Slack, Jira, Confluence, email threads, internal apps, and customer conversations. PixieBrix brings Guru knowledge into the tools where work actually happens. Teams can search Guru Cards without switching tabs, surface the right documentation automatically based on context, and even update or create Cards while solving issues in other systems. Guru remains the source of truth - PixieBrix spreads that truth across the entire browser.

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Overview

Guru centralizes organizational knowledge, but teams rarely stay inside Guru when looking for answers. Tasks happen in Zendesk, Salesforce, Slack, Jira, Confluence, email threads, internal apps, and customer conversations. PixieBrix brings Guru knowledge into the tools where work actually happens. Teams can search Guru Cards without switching tabs, surface the right documentation automatically based on context, and even update or create Cards while solving issues in other systems. Guru remains the source of truth - PixieBrix spreads that truth across the entire browser.

Actions

Query Knowledge Anywhere

Search Guru Cards directly from Zendesk, Salesforce, Gmail, Notion, or any internal portal. PixieBrix brings the most relevant Cards into view instantly, without switching tabs.

Create or Update Cards in Place

Capture missing information at the moment it’s discovered. Agents, CSMs, and product teams can update outdated Cards or create new ones from whatever tool they’re working in.

Proactive Knowledge Surfacing

PixieBrix detects context - ticket content, product area, customer segment - and automatically displays the most relevant Guru Cards alongside the task at hand.

Generate Responses From Guru Content

Use Guru knowledge as the source material for drafting replies, explanations, steps, summaries, or internal notes. AI-powered generation adapts the content to the user’s current workflow.

Identify and Fill Knowledge Gaps

If PixieBrix can’t find a relevant Guru Card, it prompts the user to create one immediately, reducing tribal knowledge and eliminating long-term gaps.

Benefits

Knowledge Becomes Ambient

Teams don’t hunt for information; information appears exactly where it’s needed. Guru becomes a presence across the browser, not a separate destination.

Documentation Stays Fresh

Because updates happen when issues are discovered, Cards stay accurate, trusted, and easy to maintain.

Cross-Team Alignment Improves

Support, sales, success, product, and operations all work from the same set of verified truths, improving consistency and reducing conflicting answers.

Fewer Interruptions and Faster Workflows

Searching, opening tabs, and navigating between tools disappears. Teams move through tickets, tasks, and conversations with uninterrupted momentum.

Better Customer and Internal Outcomes

Answers are faster, more accurate, easier to craft, and grounded in verified knowledge - raising quality across every touchpoint.