Create, View, and Update Incidents Anywhere

Teams can create new incidents or modify existing ones (status, priority, assignment, comments, fields) from any web app.

Surface Relevant Incidents in Context

PixieBrix automatically shows related ServiceNow incidents while users review logs (Sentry, Datadog, New Relic), look at customer tickets (Zendesk, Intercom), or view product issues (Jira). Teams get instant visibility without searching.

Query ServiceNow Knowledge Anywhere

Runbook pages, troubleshooting guides, and operational knowledge appear inside the tools where teams investigate issues - reducing search time and helping users resolve problems faster.

Create or Update Knowledge in the Flow of Work

PixieBrix lets users update runbooks or capture new knowledge exactly where the gap becomes visible, ensuring documentation stays accurate and easy to trust.

Proactively Surface the Right Documentation

PixieBrix detects context - error code, customer, product area, workflow step - and automatically displays matching ServiceNow knowledge without manual lookup.

Generate Responses & Summaries From Articles

Teams can turn ServiceNow documentation into summaries, step-by-step instructions, clarifying explanations, or customer-facing messages inside any web app.

Kick Off ServiceNow Workflows From Any Tool

Trigger approvals, change requests, automations, or custom flows from wherever the work is happening - without navigating back into the ServiceNow platform.

Monitor Workflow Status in Context

Users can see the status of approvals, requests, or automated tasks alongside the tools they’re actively using.

ServiceNow Everywhere, Not Just in ServiceNow

Incidents, knowledge, and workflows appear across the browser, eliminating the back-and-forth friction common in operational work.

Faster, More Confident Incident Resolution

Teams understand context faster, update records more accurately, and take action in the moment - leading to faster MTTR and fewer escalations.

Higher Quality and More Current Documentation

Knowledge is updated at the moment insights are discovered, not hours later - making ServiceNow articles more reliable and actionable.

Stronger Collaboration Across IT, Support, and Product

Each team sees what it needs from ServiceNow inside the tools they use daily, improving alignment and reducing handoff gaps.

Reduced Context Switching

Teams stay focused because ServiceNow follows the workflow rather than interrupting it.

Better Operational Outcomes

Clearer incidents, fresher documentation, more effective workflows, and faster decisions - powered by ServiceNow’s capabilities distributed everywhere.