PixieBrix extends Zendesk’s core AI capabilities across the browser:

• Summarizing: Condense long ticket threads, email chains, or research pages into actionable context.
• AI generation: Draft replies, propose next steps, rewrite messages, or explain technical issues in simpler language.
• Translation: Instantly translate inbound or outbound text in Zendesk — or in any other tool that’s part of the workflow.
• In-app usage assistance: Insert AI hints, suggested actions, and contextual helpers inside the tools where agents gather context.

These patterns follow the agent across tabs instead of being limited to the Zendesk ticket view.

Because PixieBrix is browser-native, Zendesk becomes an action surface inside all the tools agents rely on:

• Create a Zendesk ticket from a Slack thread, Gmail message, Confluence page, or Jira issue.
• Pull up relevant Zendesk tickets while reviewing bugs in Jira or product data in Amplitude.
• Update ticket fields or add internal comments while looking at telemetry in Sentry or Datadog.
• Log findings or attach evidence directly from internal dashboards or admin tools.

Agents stay where the work is. Zendesk stays up to date.

PixieBrix transforms Zendesk into a flexible, AI-powered support layer that spans the entire browser. Agents grasp issues faster, write with less effort, and handle multilingual conversations seamlessly. And because Zendesk actions are available anywhere, tickets stay accurate, resolutions accelerate, and context switching nearly disappears.

• AI makes reading, writing, and responding dramatically faster.
• Ticket updates happen at the moment insight is discovered.
• Support teams work with consistent, complete context across tools.
• Zendesk becomes ambient, always available, always relevant.