Trusted by Individuals and Enterprises

"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate in the browser

Surface queue health, agent workload, and SLA status in a single browser sidebar while reviewing tickets or dashboards

Auto-generate weekly performance reports by pulling metrics from ticketing dashboards and CSAT tools in the browser

Standardize QA review workflows with shared browser-based rubrics that agents and managers use inside the ticketing tool

Build capacity planning views that combine ticketing volume, agent schedules, and SLA targets without manual exports

AI Copilot in the sidebar can summarize team trends, identify training gaps, or draft coaching feedback from the current page

Create agent onboarding workflows that guide new hires through tools and procedures directly in the browser

Frustrations that cost your team hours every week

Monitoring team performance requires switching between ticketing dashboards, SLA trackers, and CSAT reports across multiple tools
Manually compiling weekly and monthly support metrics from different reporting interfaces into leadership presentations
No consolidated view of queue health, agent workload, and escalation status without opening multiple dashboard tabs
Quality assurance reviews require opening individual tickets and manually scoring against rubrics stored in separate documents
Scheduling and capacity planning depends on exporting data from the ticketing system and cross-referencing with HR and shift tools
Identifying training gaps requires manually correlating CSAT scores, ticket resolution times, and escalation rates per agent
Updating team SOPs requires editing documents in one tool while referencing ticket patterns and customer feedback in others

Chat with AI to create your first custom workflow

Summarize the key support metrics from this dashboard and draft a weekly team performance report

Weekly Performance

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Review this ticket and score it against our quality rubric, highlighting strengths and areas for improvement

QA Review Summary

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Pull the current queue status, SLA compliance, and escalation count and format a real-time health summary

Queue Health Check

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Analyze this agent's recent ticket metrics and CSAT scores and identify areas where additional training would help

Training Gap Analysis

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Summarize the ticket volume trends from this dashboard and recommend staffing adjustments for next month

Capacity Planning

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Based on the recurring issue patterns in these tickets, draft an updated SOP for the team

Update SOP

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Frequently Asked Questions

Who is PixieBrix for?

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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What is PixieBrix?

PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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How does PixieBrix work?

PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

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