Trusted by Individuals and Enterprises

"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate in the browser

Search the knowledge base and surface relevant articles directly inside the ticketing tool without switching tabs

Auto-fill ticket fields with customer account data pulled from the CRM in one click

Insert canned responses and templates from a sidebar without leaving the current ticket

Pull order status, billing info, or subscription details from backend systems into the ticket view automatically

AI Copilot in the sidebar can draft responses, summarize ticket history, or suggest knowledge base articles from the current page

Streamline escalation by auto-populating escalation forms with ticket and customer data from the current context

Frustrations that cost your team hours every week

Constant tab switching between the ticketing system, knowledge base, CRM, and internal docs to find answers for customers
Manually copying customer account details from the CRM into ticket responses or internal escalation notes
No quick way to search the knowledge base from inside the ticketing tool without opening a new tab
Repetitive ticket responses require navigating to a separate template library and manually pasting canned replies
Looking up order status, subscription details, or billing info requires switching to a separate system mid-conversation
Escalation workflows require manually filling out forms in multiple tools with the same customer and ticket information
No easy way to log call notes or chat summaries back into the CRM after a support interaction

Chat with AI to create your first custom workflow

Based on this ticket and the customer's history, draft a professional response addressing their issue

Draft Ticket Response

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Search for a knowledge base article that addresses the issue described in this support ticket

Find KB Article

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Summarize this ticket thread including the customer's issue, steps taken, and current status

Summarize Ticket

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Create an escalation note for this ticket with the customer details, issue summary, and steps already attempted

Escalation Note

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Summarize this support conversation and format it as a CRM activity note for the customer's account

Log Interaction

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Pull the account details and subscription status for the customer in this ticket

Check Account Status

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Frequently Asked Questions

Who is PixieBrix for?

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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What is PixieBrix?

PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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How does PixieBrix work?

PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Zendesk

Freshdesk

Salesforce

Slack

Confluence

Google Docs

Gmail

Intercom

Chat with AI to create your first custom workflow

Watch PixieBrix in action

Frequently Asked Questions

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