Trusted by Individuals and Enterprises

"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate in the browser

Pull CRM account details, billing status, and subscription tier into a sidebar overlay on any support ticket without switching tabs

Surface relevant knowledge base articles in a sidebar while drafting ticket replies, with one-click insertion

Create escalation summaries from ticket context and customer history and post them to Slack or email without copy-pasting

AI Copilot in the sidebar can draft ticket responses, summarize long threads, or suggest relevant help articles using page context

Build reusable response templates that auto-fill customer-specific details from CRM and ticket data

Share proven support workflows across the team without code or IT involvement

Frustrations that cost your team hours every week

Toggling between five or more tabs to respond to a single ticket: help desk, CRM, knowledge base, billing, and internal docs
Manually searching for knowledge base articles and copy-pasting URLs or snippets into ticket replies for repeat issues
No quick way to pull customer account details from CRM when viewing a support ticket in the help desk
Escalation requires copying ticket context, customer history, and reproduction steps from the help desk into Slack or email
Logging resolution notes and follow-up actions back into the CRM after closing a ticket requires switching tools
No way to see billing status, subscription tier, or contract details when reviewing a customer's support ticket
Repetitive ticket responses for common issues that could use pre-filled templates with customer-specific details

Chat with AI to create your first custom workflow

Based on this support ticket, search the knowledge base and draft a reply with the relevant solution

Draft Ticket Reply

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Pull the customer account details and subscription tier from my CRM for the customer on this ticket

Pull Account Context

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Summarize this ticket thread and customer history into an escalation brief for the engineering team

Escalation Summary

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Summarize how this ticket was resolved and log the resolution notes in my CRM

Log Resolution Notes

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Based on the issue described in this ticket, suggest the most relevant knowledge base articles

Suggest KB Article

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Review this ticket and suggest a priority level and category based on the issue description and customer tier

Triage This Ticket

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Frequently Asked Questions

Who is PixieBrix for?

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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What is PixieBrix?

PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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How does PixieBrix work?

PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

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Chat with AI to create your first custom workflow

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