How does PixieBrix compare to Forethought?
Primary Function
AI for customer support automation (inbox triage, deflection, etc.)
Browser-based automation platform with agentic AI copilots
AI Use Case
Ticket classification, suggested replies, deflection bots
Agent support, task automation, guided resolution
Ease of Deployment
SaaS integration, setup by Forethought team
Deploys instantly via Chrome extension
Customization
Fixed pipeline for support workflows
Full drag-and-drop automation builder
Beyond Support
Mostly focused on customer support
Used across IT, ops, product, sales
LLM Flexibility
Proprietary + OpenAI
Bring your own models (OpenAI, Claude, etc.)