SanzPayá Leverages PixieBrix to Drive Operational Efficiency, Resulting in 50% Increase in Revenue

SanzPayá, a Spanish trade insurance broker, leverages PixieBrix to accelerate their customer-centric team, which is focused on establishing a long-term relationship with our stakeholders.

The ease of use of PixieBrix allowed me to develop everything internally, with no previous coding experience.

Jose Sanz Ferrándiz, Deputy Director
80%
higher agent productivity
0
clerical errors

SanzPayá is a trade insurance broker that has been operating in the Spanish market since 1966. They are a customer-centric team, focused on establishing a long term relationship with stakeholders. PixieBrix allows them to leverage technology in new ways, prompting continued growth.

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The Challenge

SanzPayá collaborated with a renowned insurance company operating in over 50 countries, boasting more than 3,000 employees and an annual revenue exceeding $2 billion. Approximately 70% of the company's operations take place within its partner's intranet system, a platform not developed by SanzPayá. Consequently, SanzPayá's team lacks the authority to directly implement modifications; they are restricted to submitting change requests, a process that often experiences prolonged timelines or potential dismissal. Through the utilization of PixieBrix technology, the company can introduce an additional customizable layer onto the existing intranet, providing extensive opportunities for customization.


The Solution

Numerous tasks often remain unaddressed due to their perceived tedium, despite their inherent simplicity. The implementation of automation presents an opportunity to swiftly accomplish such tasks. Solutions like PixieBrix extend these capabilities further. For instance, adjustments to web portal colors or identifying specific keywords under predefined conditions can be seamlessly executed. These functionalities enable the creation of informative alarms pivotal in guiding the team's workflow. In pursuit of custom browser extensions, SanzPayá sought external development from companies. However, due to confidentiality constraints between their company and its partner, granting access to third parties was unfeasible. Consequently, a self-implementable solution became imperative. PixieBrix’s user-friendly interface facilitated the internal development process, requiring no prior coding expertise. Furthermore, the solution’s rapid deployment and publication streamlined its integration within the team's workflow.


The Outcome

The implementation of PixieBrix has profoundly transformed the team's workflow, marking a significant shift in operational dynamics. Anticipated outcomes include a projected 50% upsurge in revenue from new customer acquisitions, attributable to enhanced capabilities in attracting and engaging prospective clients. Beyond numerical metrics, PixieBrix embodies the essence of web customization freedom, catering to individual preferences without constraints. This aspect assumes paramount importance for the team operating predominantly within the partner's software, devoid of customization options aligned with their specific requirements


The Future

The entire SanzPayá has seamlessly adopted PixieBrix, integrating these features into their daily workflow. Embracing these tools daily, the team experiences heightened productivity and reduced monotonous tasks, fostering a more gratifying and efficient work environment. This success fuels a continued exploration of PixieBrix's technological capabilities, motivating the ongoing development of advanced and sophisticated tools to further augment the team's operations.