Driving operational efficiency at SanzPayá

SanzPayá, a Spanish trade insurance broker, leverages PixieBrix to accelerate their customer-centric team, which is focused on establishing a long-term relationship with our stakeholders.

50%

increase in revenue

XX%

improvement in CSAT

10K+

agents onboarded

XX%

data accuracy
"The ease of use of PixieBrix allowed me to develop everything internally, with no previous coding experience."
Jose Sanz Ferrándiz
Deputy Director

SanzPayá

SanzPayá is a trade insurance broker that has been operating in the Spanish market since 1966. We are a customer-centric team, focused on establishing a long term relationship with our stakeholders. PixieBrix has allowed us to leverage technology in new ways, which is how we’ll continue to grow for years to come.

Outcome

Challenge

SanzPayá collaborated with a renowned insurance company operating in over 50 countries, boasting more than 3,000 employees and an annual revenue exceeding $2 billion. Approximately 70% of the company's operations take place within its partner's intranet system, a platform not developed by SanzPayá. Consequently, SanzPayá's team lacks the authority to directly implement modifications; they are restricted to submitting change requests, a process that often experiences prolonged timelines or potential dismissal. Through the utilization of PixieBrix technology, the company can introduce an additional customizable layer onto the existing intranet, providing extensive opportunities for customization.

Solution

Numerous tasks often remain unaddressed due to their perceived tedium, despite their inherent simplicity. The implementation of automation presents an opportunity to swiftly accomplish such tasks. Solutions like PixieBrix extend these capabilities further. For instance, adjustments to web portal colors or identifying specific keywords under predefined conditions can be seamlessly executed. These functionalities enable the creation of informative alarms pivotal in guiding the team's workflow. In pursuit of custom browser extensions, SanzPayá sought external development from companies. However, due to confidentiality constraints between their company and its partner, granting access to third parties was unfeasible. Consequently, a self-implementable solution became imperative. PixieBrix’s user-friendly interface facilitated the internal development process, requiring no prior coding expertise. Furthermore, the solution’s rapid deployment and publication streamlined its integration within the team's workflow.

Outcome

The implementation of PixieBrix has profoundly transformed the team's workflow, marking a significant shift in operational dynamics. Anticipated outcomes include a projected 50% upsurge in revenue from new customer acquisitions, attributable to enhanced capabilities in attracting and engaging prospective clients. Beyond numerical metrics, PixieBrix embodies the essence of web customization freedom, catering to individual preferences without constraints. This aspect assumes paramount importance for the team operating predominantly within the partner's software, devoid of customization options aligned with their specific requirements

The Future

The entire SanzPayá has seamlessly adopted PixieBrix, integrating these features into their daily workflow. Embracing these tools daily, the team experiences heightened productivity and reduced monotonous tasks, fostering a more gratifying and efficient work environment. This success fuels a continued exploration of PixieBrix's technological capabilities, motivating the ongoing development of advanced and sophisticated tools to further augment the team's operations.

The Full Story

Team members often perform tasks such as:
At the same time, they’re expected to provide timely service with that precious human touch. To excel in this environment, TaskUs pairs highly-skilled people with world-class technology. TaskUs designs and develops some of this technology in-house, including proprietary solutions like AutomateUs, AssistUs, and ConnectUs. However, regarding UX customization and web automation, they chose to partner with PixieBrix. PixieBrix enabled TaskUs to customize the interface of the web tools their agents use to fit their processes and workflows better. Take the example of a customer inquiry. TaskUs teammates are authorized to perform certain actions depending on the customer’s claim, the system’s data, and various other factors. Unfortunately, not all of this information was integrated into a cohesive system. Certain types of inquiries involved multiple manual steps, such as navigating between different web pages, trimming data, and pasting it into a web portal - all while engaging with customers in a professional and courteous manner. TaskUs knew this “swivel chair integration” was inefficient and error-prone. Plus, the manual nature of this work wasn’t in line with TaskUs’s goal to continually improve their teammates’ engagement and well-being. With PixieBrix, TaskUs was able to supercharge this workflow, removing manual steps and checks to increase speed and accuracy.

Today

TaskUs relies on PixieBrix to enhance these critical aspects of their business:

The Future

The entire SanzPayá has seamlessly adopted PixieBrix, integrating these features into their daily workflow. Embracing these tools daily, the team experiences heightened productivity and reduced monotonous tasks, fostering a more gratifying and efficient work environment. This success fuels a continued exploration of PixieBrix's technological capabilities, motivating the ongoing development of advanced and sophisticated tools to further augment the team's operations.
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