Aisera is an AI Service Experience platform that combines Generative AI, automation, and conversational intelligence to streamline IT, HR, and customer support operations. It automates common service requests, resolves tickets through self-service, and integrates with existing ITSM and CRM platforms to deliver an autonomous support experience. Founded in 2017, Aisera positions itself as a Generative AI Copilot for the Enterprise, offering pre-trained language models and workflow orchestration designed for large organizations adopting end-to-end automation.
Core Capabilities
- AI Chatbots & Virtual Agents: Automate conversational workflows across IT, HR, and customer support.
- Generative AI Copilot: Drafts, summarizes, and executes actions from tickets and conversations.
- Self-Service Automation: Handles repetitive requests (password resets, access requests, status updates).
- Knowledge Orchestration: Integrates with existing KBs and documentation for accurate answers.
- AI Service Desk Integration: Works natively with ServiceNow, Salesforce, Zendesk, and Jira.
- Analytics & Insights: Tracks automation rate, agent deflection, and satisfaction scores.
