What is a Chatbot?
An AI chatbot is a piece of software that, when programmed correctly, can automatically answer questions and triage requests. Chatbots are great for automatically triaging some of the most common questions support teams get and making sure that human agents only work on requests that absolutely need a human touch. A chatbot is a computer program designed to simulate human conversation. Leveraging AI, chatbots like ChatGPT can understand and respond to user queries in text or voice format. They find applications in customer service, virtual assistants, and information retrieval. While chatbot technology has advanced significantly, it's crucial to evaluate their capabilities and limitations before implementation.
