Handle Daktela contact center tasks from any browser
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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate Daktela in the browser
Automatically surface CRM customer history inside the Daktela agent view during calls without switching tabs mid-conversation
Log call notes and outcomes into your CRM or ticketing system in one click from the Daktela interface
Automate post-call wrap-up by extracting call details and pre-filling CRM or ticket update forms
AI Copilot in the sidebar can draft call summaries and suggest next steps based on the conversation context visible on screen
Unlike Zapier, PixieBrix operates in the browser in real time, delivering customer context the moment a call connects rather than after a sync
Enforce consistent call wrap-up templates across agents with pre-filled fields reducing errors under time pressure
Integrate Daktela with 3000+ apps
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Daktela frustrations that cost your team hours every week
  • Manually copying caller information from Daktela into CRM records during or after calls
  • Context switching between Daktela call interface and CRM, support desk, or ticketing systems
  • Repetitive manual entry of call notes and outcomes into multiple tools after each interaction
  • No quick way to pull up customer history from the CRM inside the Daktela agent view
  • Copy-pasting phone numbers and contact details between Daktela and other customer management tools
  • Inconsistent call wrap-up note quality because agents fill in forms manually under time pressure

Chat with AI to create your first custom workflow

Ask me which CRM I use, then surface the customer's account history and open tickets for the caller shown in this Daktela screen
Pull Customer Context
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Extract the call details from this Daktela interface and create a logged activity record in our CRM with outcome and next steps
Log Call Outcome
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Write a concise call summary note based on the caller info and any notes visible on this Daktela page
Draft Call Summary
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Based on the call details on this page, create an escalation ticket in our support desk with the customer's issue described
Escalation Ticket
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Extract all relevant caller details from this Daktela screen and pre-fill our post-call wrap-up form fields
Wrap-Up Pre-Fill
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Based on the call notes and customer interaction data on this page, flag whether this customer shows signs of churn risk
Sentiment Flag
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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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2026 PixieBrix, Inc.