File Freshservice tickets from any page with asset data
Use PixieBrix to customize and automate any tool you already use, right in your browser.
3000+ Integrations
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Free for individuals. No CC required.
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Trusted by Individuals and Enterprises

"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate Freshservice in the browser
Create Freshservice tickets from monitoring alerts or any page with one click
Surface asset and user context from CMDB inside Freshservice tickets as an overlay
Log Freshservice resolution details to asset management tools automatically
Pre-fill Freshservice ticket fields with incident data from the current browser page
Unlike Zapier, PixieBrix surfaces Freshservice context in real time inside the browser
Connect Freshservice to 3000+ ITSM, monitoring, and communication tools
Integrate Freshservice with 3000+ apps
Freshservice frustrations that cost your team hours every week
  • Manually copying IT incident or service request details from monitoring tools into Freshservice
  • Context switching between Freshservice and CMDB, asset management, or monitoring tools
  • Repetitive data entry when creating Freshservice tickets from alerts in other applications
  • No quick in-browser way to surface asset or user context while resolving Freshservice tickets
  • Copy-pasting Freshservice ticket summaries into status update emails or team channels

Chat with AI to create your first custom workflow

Extract the incident details from this monitoring alert and create a Freshservice ticket
Pull the CMDB asset details for the device mentioned in this Freshservice ticket
Based on the ticket details and knowledge base, draft a resolution response
Summarize this Freshservice ticket and draft an escalation to the L2 support team
Record the change details from this Freshservice page in the CMDB
Summarize all resolved Freshservice tickets on this page with resolution times

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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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